USEFUL INFORMATION FOR YOUR SERENDIPITY HOLIDAY

All the information you will need for your Serendipity holiday at our hotel.

We kindly ask you to notify us in advance of any pets you wish to bring. An additional charge of 10.00 euros per day will be made for them. We also kindly ask you to bring a basket and a blanket for them.

On the raised floor of the main building, the IV Gardan-Serendipity Taste bar is an attractive place to stop and taste an inviting breakfast, a refined aperitif or enjoy an after-dinner drink. Open from 7am to 11pm, the bar is at your disposal for tasting some delicious specialities, made from fresh seasonal ingredients, which can be paired with an excellent glass of wine chosen for you.

Our wine cellar, located in the basement, offers a special selection of Italian labels so you can discover the genuine and unique products made in Italy, thus making your “Serendipity Taste” experience a journey that will explore exceptional and surprising wines.

As a bike friendly hotel, we can offer you:

  • specialised staff who can meet the needs of sports people
  • info point with all information available
  • buffet breakfast with a vitamin corner
  • the opportunity to make rolls or prepare a packet lunch on request
  • small afternoon buffet or sweet or savoury snack on request
  • opportunity to wash and dry technical clothing
  • storage room for sports equipment and a mini workshop
  • Internet point, cable or Wi-Fi connection

As established by European regulations, if you decide to cancel your stay close to the arrival date and if no other agreements exist (please refer to IV GARDAN Travel Care Service), you will be charged the following penalties:

  • for cancellations up to 4  days before arrival no penalty will be applied
  • for cancellations from 3 to 0 days before arrival the entire amount of the stay will be charged
  • for no show the entire amount of the stay will be charged

If you choose the “B&B – Non refundable” rate option, in the event of cancellation the full amount for the stay will be charged and under no circumstances will the entire cost of the booking be refunded.

The rooms are confirmed when the deposit is received or when you give your credit card details with the expiry date.

  • On the day of your arrival, rooms are available from 2pm. Please notify us if you intend to arrive after 8pm.
  • On the day of your departure, please vacate rooms by 10.30am.
  • If you want to spend the last day at the lake, we can offer you the use of a space where you can have a shower before setting off on your journey.

We accept the following methods of payment: cash, major credit cards or debit cards.

  • The specified rates are per person per day and include a buffet breakfast, outdoor car park, underground garage, surf & bike storage room, Wi-Fi Internet connection, and use of a washing machine for technical/sports clothing. The rate varies according to the period of your stay, the type of room chosen and the number of nights booked.
  • VAT is included.
  • In the event of your departure earlier than the expected departure date, the entire amount of your stay will be charged.
  • Children aged 0-3: Free of charge
  •  Children aged 4-7: – 50%
  •  Children aged 8-12: – 30%

The fee for the Travel Care service is 5.00 euros per person per day.

  • buffet breakfast
  • breakfast in your room at a surcharge
  • info point for excursions
  • outdoor car park and underground car park
  • home theatre
  • garden
  • communal catering space with microwave oven
  • wellness area (under construction)
  • common room available
  • air conditioning
  • lift
  • Wi-Fi connection throughout the hotel
  • bar
  • bike depot
  • washing machine for technical clothing
  • shower facilities available for late departure
  • bike wash
  • 0.00 EUROS per person per night (Aged 0 -13)
  • 0.70 EUROS per person per night (Aged 14 and over)

Our Hotel is covered by a Wi-Fi service for wireless connection.

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